Coast Capital Savings streamlines with systems integration

Coast Capital Savings is a member-owned federal credit union offering personal, business, and commercial real estate banking services.

In preparing to expand across Canada, Coast Capital was looking to improve its online account opening process for both individuals and small businesses.

READ THE CASE STUDY

CHALLENGES

Coast Capital needed a way to improve its online account opening process and add new capabilities for small businesses to open accounts, all through an updated digital platform. The company wanted to reduce the amount of manual intervention required for fraud prevention by enabling digital systems to do the work, allowing employees to focus on serving customers.

Overall, in preparation for expanding across Canada, Coast Capital needed to ensure its systems were ready for their coast-to-coast expansion, streamlining their online and in-branch processes for both individuals and businesses.

FIND OUT HOW THEY DID IT

"Bits In Glass has been an essential partner on our digital transformation journey. The knowledge their MuleSoft developers brought was really impressive and they took the time to understand our business and our future goals to set us up for success."

- Asim Masood, Director of Applications, Coast Capital Savings

RESULTS

FRAUD PREVENTION

Reduced fraud
prevention process from
2 days to 5 minutes

ACCOUNT OPENINGS

Drove a 30 minute time
saving
for in-branch
account openings

TIME SAVINGS

Saved 10,000+
minutes
of
employee time