Payoneer reduces case handling time by 40% with process automation

Payoneer is a fintech company that provides business-to-business money transfers, digital payment services, and working capital. Like other regulated financial companies, Payoneer has a process for managing its anti-money laundering (AML) and fraud prevention case management.

A major aspect of Payoneer's fraud prevention process includes submitting Suspicious Activity Reports (SARs) to The Financial Crimes Enforcement Network (FinCEN); a bureau of the United States Department of Treasury. The company was looking to automate its process of identifying cases as well as completing and submitting SAR reports.



Employees were investigating potentially suspicious or illicit account activity based on back-office system reports, emails, and other manual forms of communication from various departments and account holders. They would then manually fill out a SAR report and submit it to FinCEN.

Payoneer wanted to streamline and automate its case investigation process to reduce the amount of employee time and manual intervention required.


"Working with Bits In Glass to automate our case management practices has greatly improved our productivity and increased company-wide efficiencies. The Appian knowledge and expertise they brought to our team was not only impressive but essential for the success of the project. In addition to providing us with a streamlined and automated case management solution, they also invested in training and coaching our developers to be successful in Appian, enabling us to be self-sufficient and successful well into the future. Thank you Bits In Glass, it was an absolute pleasure working with you."

- Sharon Dvir, Risk Automation & Technology Group Leader, Payoneer


Reduced case investigation handling time by 40%

Improved account holder protection

Reduced risk and exposure to financial fraud